First Time Manager (2-day course)
Professional Development
Overview
This course provides the skills and techniques necessary for effective management and to get the best out of your staff.
12 CPD hours
12 hours
Guernsey
This course has already run and a new date has not yet been scheduled. Please contact us to register your interest.
Course Content
Introduction
- Definition of the managers role
- Qualities required to be a manager
Motivation
- Motivational theorists
- What motivates you? What motivates your staff
Delegation
- Barriers to and benefits of effective delegation
- The 6 steps to effective delegation
- Choosing a delegate
Team work & leadership
- Qualities of team player and leader
- Roles in a team
- Forming a team
- Empowering your team – goal setting
Communication
- Verbal; Non-verbal; Body language
- Assertive communication
Dealing with difficult situations
- Coaching and developing
- Giving feedback – praise and support
- Discipline and grievance procedures