Emotional intelligence is the ability to recognise your emotions, understand what they’re telling you, and realise how your emotions affect the people around you. Emotional intelligence also involves your perception of others when you understand how others feel, it allows you to manage your relationships with them more effectively. This course looks at the five key components of emotional intelligence and practical applications in the workplace to enhance both your personal and interpersonal effectiveness.
This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.
Having attended this course, delegates will: