The role of the first line manager
Professional Development
Overview
Management is about knowing what needs to be done, then getting results through other people. This session looks at the role and responsibilities of the Manager and ways to overcome barriers in order to develop the skills necessary for the effective supervision of staff.
Suitable For
This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.
2 CPD hours
2 hours
Jersey
Learning Outcomes
Having attended this course, delegates will:
- Understand the key characteristics, attitudes and behaviours necessary to become a successful and respected manager
- Understand the importance of being a role model within a team
- Be able to energise their team into achieving desired outcomes
Course Content
- The Roles of the Manager today
- De-layering of management
- Flexibility, adaptability and change
- Expectations and responsibilities
- Attitudes and behaviours of the Manager
- Getting results through other people
- The Manager as a role model