Complaint handling
Professional Development
Overview
Complaints can be made through formal and informal routes and if left unacknowledged can cause serious issues for businesses. This course will give delegates an understanding of the importance of dealing with complaints effectively, including the opportunity to discuss example business scenarios.
Online Classroom
This course will be delivered through Online Classroom Live.
Please read our Online Classroom for Professional Development FAQ
Suitable For
This course is designed for all staff to provide a general overview and awareness of the topic.
2 CPD hours
2 hours
Jersey
All times on this page are in the Europe/London timezone.
Learning Outcomes
Having attended this course, delegates will:
- Be able to recognise a complaint
- Understand the importance of determining the root cause of a complaint
- Have the tools and steps to follow when handling a complaint
Course Content
- Why people complain and the impact on the business
- Complaint-handling skills
- Getting to the root cause
- Dealing with the complaint
- Preventing future complaints