Complaints can be made through formal and informal routes and if left unacknowledged can cause serious issues for businesses. This course will give delegates an understanding of the importance of dealing with complaints effectively, including the opportunity to discuss example business scenarios.
This course will be delivered through Online Classroom Live.
Please read our Online Classroom for Professional Development FAQ
This course is designed for all staff to provide a general overview and awareness of the topic.
Having attended this course, delegates will: