Communication, right first time

Professional Development

Overview

Good communication is crucial to the effectiveness of all organisations. This course aims to improve the individual’s interpersonal skills through awareness of personal styles, discussion and practice of alternative approaches when communicating with others.

Suitable For

This course is designed for all staff to provide a general overview and awareness of the topic.

10 Mar 2020    View session times
10 Mar 2020    09:30 - 11:30
2 CPD hours
2 hours
Jersey

Communication, right first time

Date: 10 Mar 2020
Time: 09:30 - 11:30

Cost: GBP 120

Learning Outcomes

Having attended this course, delegates will:

  • Understand how good communication is crucial to the effectiveness of all organisations
  • Have improved interpersonal communication skills through awareness of differing personal styles
  • Have practiced alternative approaches when communicating with others

Course Content

  • Communicating at Work
    • Benefits of good and pitfalls of bad communication
  • Barriers to Communication
    • What stops effective communication?
  • The Communication Process
    • The role of the Sender and Receiver - Taking responsibility
    • Perception and understanding
  • Types of Communication
    • Verbal; Non-Verbal; Body language
    • Advantages and disadvantages of different methods
    • Words and Tone
    • Listening