Learning Outcomes
Having attended this course, delegates will:
- Understand the key characteristics, attitudes and behaviours necessary to become a successful and respected manager
- Understand the importance of being a role model within a team
- Be able to energise their team to achieve desired outcomes
SESSION CONTENT
- The Roles of the Manager today
- De-layering of management
- Flexibility, adaptability and change
- Expectations and responsibilities
- Attitudes and behaviours of the Manager
- Academic vs. emotional intelligence
- Getting results through other people
- Recognising when to manage and when to lead
- The Manager as a role model
- How behavioural indicators fit into competencies
- What role models do
- How to deliver required behaviours