The role of the first line manager

Professional Development


  • Management is about knowing what needs to be done, then getting results through other people.
  • This session looks at the role and responsibilities of the Manager and ways to overcome barriers in order to develop the skills necessary for the effective supervision of staff.

Suitable For

This course is designed for new or prospective managers looking for the opportunity for guided reflection and improvement.

2 CPD hours
2 hours

This session has already run and a new date has not yet been scheduled. Please contact us to register your interest.

Learning Outcomes

Having attended this course, delegates will:

  • Understand the key characteristics, attitudes and behaviours necessary to become a successful and respected manager
  • Understand the importance of being a role model within a team
  • Be able to energise their team to achieve desired outcomes


  • The Roles of the Manager today
  • De-layering of management
  • Flexibility, adaptability and change
  • Expectations and responsibilities
  • Attitudes and behaviours of the Manager
  • Academic vs. emotional intelligence
  • Getting results through other people
  • Recognising when to manage and when to lead
  • The Manager as a role model
  • How behavioural indicators fit into competencies
  • What role models do
  • How to deliver required behaviours