Communication, right first time

Professional Development

Overview

Good communication is crucial to the effectiveness of all organisations. This course aims to improve the individuals interpersonal skills through awareness of personal styles and using discussion and practice of alternative approaches when communicating with others.


Suitable For

This course is designed for all staff to provide a general overview and awareness of the topic.

2 CPD hours
2 hours
Guernsey

This session has already run and a new date has not yet been scheduled. Please contact us to register your interest.

Learning Outcomes

Having attended this course, delegates will:

  • Understand how good communication is crucial to the effectiveness of all organisations
  • Have improved interpersonal communication skills through awareness of differing personal styles
  • Have practiced alternative approaches when communicating with others

SESSION CONTENT

  • Communicating at Work
    • Benefits of good, and pitfalls of bad, communication
  • Barriers to Communication
    • What stops effective communication?
  • The Communication Process
    • The role of the Sender and Receiver - taking responsibility
    • Perception and understanding
  • Types of Communication
    • Verbal; Non-Verbal; Body language
    • Advantages and disadvantages of different methods
    • Words and Tone
    • Listening