Holding difficult conversations

Professional Development

Overview

This course helps delegates to understand how their own behaviour influences others and how different personality types need tailored responses. It will also enable them to demonstrate effective communication skills to get the best out of themselves, the team and the client.

Suitable For

This course is designed for managers looking for the opportunity for guided reflection and improvement.

10 Oct 2019
2 CPD hours
2 hours
Jersey

Holding difficult conversations

Date: 10 Oct 2019
Time: 09:30 - 11:30

Cost: GBP 99

Learning Outcomes

Having attended this course, delegates will:

  • Better understand the motivation of difficult people
  • Be able to identify different personalities and behaviour patterns
  • Be able to follow a simple structure to handle difficult conversations

SESSION CONTENT

  • This course looks at the motivation of difficult people and the different personalities and behaviour patterns that may be encountered at work and in life
  • It will help you to understand how you respond to conflict and provide time to reflect in the context of theoretical scenarios
  • We will look at a simple structure to refer to when holding difficult conversations to help give you the tools to make a success of difficult situations