Building rapport

Professional Development

Overview

This session looks at what makes us different from other people and how understanding these differences can help us build a more effective rapport with colleagues and clients. This session looks at what makes us different from other people and how understanding these differences can help us build more effective rapport with colleagues and clients.


Suitable For

This course is designed for managers looking for the opportunity for guided reflection and improvement.

12 Nov 2019
2 CPD hours
2 hours
Jersey

Building rapport

Date: 12 Nov 2019
Time: 09:30 - 11:30

Cost: GBP 99

Learning Outcomes

Having attended this course, delegates will:

  • Be able to define rapport and the different levels
  • Recognise the behavioural preferences of others
  • Use techniques to adapt their behaviour and develop rapport

SESSION CONTENT

  • Explores what we mean by rapport and the different levels of rapport along with the situations you might adapt them to. Includes learning about the behavioural preferences of others and how you might tailor your behaviour and develop rapport taking account of those preferences.
  • You will be provided with the opportunity to reflect on and practice these techniques.