Emotional intelligence is the ability to recognise your emotions, understand what they’re telling you, and realise how your emotions affect the people around you.
Emotional intelligence also involves your perception of others - when you understand how others feel, it allows you to manage your relationships with them more effectively.
This course looks at the five key components of emotional intelligence and practical applications in the workplace to enhance both your personal and interpersonal effectiveness.This course is designed for staff working within a team.
This course is designed for all staff to provide a general overview and awareness of the topic.
Having attended this course, delegates will: