Emotional intelligence
Professional Development
Overview
Emotional intelligence is the ability to recognise your emotions, understand what they’re telling you, and realise how your emotions affect the people around you.
Emotional intelligence also involves your perception of others - when you understand how others feel, it allows you to manage your relationships with them more effectively.
This course looks at the five key components of emotional intelligence and practical applications in the workplace to enhance both your personal and interpersonal effectiveness.
This course is designed for staff working within a team.Suitable For
This course is designed for all staff to provide a general overview and awareness of the topic.
This course has already run and a new date has not yet been scheduled. Please contact us to register your interest.
Learning Outcomes
Having attended this course, delegates will:
- Be able to define emotional intelligence including the key characteristics of emotional intelligence
- Be able to identify how emotions can affect performance at work
- Be able to use key techniques to control emotions and respond appropriately
SESSION CONTENT
- What is emotional intelligence?
- Definition
- Characteristics
- Academic vs. emotional intelligence
- Attitudes and behaviours: What they are; where we get them from; who’s responsible for them
- Values and belief systems
- Self-awareness & awareness of others
- Embracing diversity
- Practical uses for team members
- Communication