Complaint handling

Professional Development

Overview

Complaints can be made through formal and informal routes and if left unacknowledged can cause serious issues for businesses. This course will give delegates an understanding of the importance of dealing with complaints effectively, including the opportunity to discuss example business scenarios.


Suitable For

This course is designed for all staff to provide a general overview and awareness of the topic.

28 Feb 2019
2 CPD hours
2 hours
Jersey

Complaint handling

Date: 28 Feb 2019
Time: 09:30 - 11:30

Cost: GBP 99

Learning Outcomes

Having attended this course, delegates will:

  • Be able to recognise a complaint
  • Understand the importance of determining the root cause of a complaint
  • Have the tools and steps to follow when handling a complaint

SESSION CONTENT

  • Why people complain and the impact on the business
  • Complaint-handling skills
  • Getting to the root cause
  • Dealing with the complaint
  • Preventing future complaints