Complaint handling

Professional Development


Complaints can be made through formal and informal routes and if left unacknowledged can cause serious issues for businesses. This course will give delegates an understanding of the importance of dealing with complaints effectively, including the opportunity to discuss example business scenarios.

Suitable For

This course is designed for all staff to provide a general overview and awareness of the topic.

2 CPD hours
2 hours

This session has already run and a new date has not yet been scheduled. Please contact us to register your interest.

Learning Outcomes

Having attended this course, delegates will:

  • Be able to recognise a complaint
  • Understand the importance of determining the root cause of a complaint
  • Have the tools and steps to follow when handling a complaint


  • Why people complain and the impact on the business
  • Complaint-handling skills
  • Getting to the root cause
  • Dealing with the complaint
  • Preventing future complaints