Effective business writing

Professional Development


To provide participants with the skills required to produce clear, consistent and effective written communication that saves time and gets results. They will learn the correct tone, layout and wording required for business writing.

Suitable For

This course is designed for all staff to provide a general overview and awareness of the topic.

2 CPD hours
2 hours

This session has already run and a new date has not yet been scheduled. Please contact us to register your interest.

Learning Outcomes

Having attended this course, delegates will:

  • Be able to identify the barriers to effective business writing
  • Know how to plan and structure writing for successful communication
  • Be able to identify common email do's and don’ts


  • Introduction
    • What makes a bad / good letter
    • Common mistakes
  • Planning
    • Objective
    • Audience
    • Content
    • Style & Tone
  • Format
    • Structuring your writing – paragraphs and signposting
    • Personalising your letters – opening and closing sentences
    • Cutting out unnecessary words
    • Making your writing clearer
    • Proactive language
  • Grammar
    • Principles of English grammar
    • Punctuation
    • Overworked phrases
  • Reviewing
    • Checking your work